Accessibility & Nondiscrimination

Accessibility Statement

At Wismar Med, we are committed to providing an accessible and inclusive experience for all patients, including individuals with disabilities. We strive to ensure that our website and telehealth services are accessible to the broadest possible audience and are continually working to improve usability and accessibility.

We aim to make our digital services consistent with recognized accessibility best practices and applicable federal laws, including the Americans with Disabilities Act (ADA), where applicable.

Our ongoing accessibility efforts may include:

• Designing our website to improve readability and navigation.
• Supporting the use of screen readers and other assistive technologies whenever reasonably possible.
• Providing meaningful alternative text for important images and graphics.
• Maintaining clear page structure and consistent navigation.
• Improving keyboard accessibility where feasible.
• Periodically reviewing and updating website accessibility features.

While we make every reasonable effort to provide an accessible experience, some portions of our website or third-party services may not yet fully meet all accessibility standards. We are committed to addressing accessibility barriers as they are identified.

Telehealth Accessibility

Wismar Med is committed to making telehealth services accessible to patients with disabilities.

When appropriate and legally permitted, reasonable accommodations may include:

• Additional time during telehealth appointments when clinically appropriate.
• Allowing a support person or caregiver to participate in a virtual visit with the patient’s consent.
• Assistance navigating the telehealth platform.
• Alternative methods of communication when appropriate and available.
• Providing effective communication aids or services when required by applicable law.

Certain accommodations may depend on clinical appropriateness, technology limitations, patient safety, and legal requirements.

Nondiscrimination Policy

Wismar Med believes every patient deserves respectful, equitable, and compassionate healthcare.

We do not discriminate in the provision of our healthcare services on the basis of:

• Race
• Color
• National origin
• Religion
• Sex
• Age
• Disability
• Genetic information
• Veteran status
• Any other characteristic protected by applicable federal or Georgia law

All patients are treated with dignity, respect, and professionalism. Clinical decisions are based solely on medical judgment, patient safety, applicable laws and regulations, and the provider’s professional assessment.

Language Assistance

If reasonably available and required by applicable law, Wismar Med will make reasonable efforts to assist patients who have limited English proficiency. Language assistance services may be available upon request. Patients are encouraged to notify us in advance if language assistance is needed so appropriate arrangements can be considered.

Requesting Reasonable Accommodations

Patients who require reasonable accommodations due to a disability are encouraged to contact Wismar Med before their scheduled appointment whenever possible.

Examples of accommodation requests may include:

• Assistance accessing the patient portal or website
• Help connecting to a telehealth appointment
• Additional communication support
• Requests involving assistive technology
• Permission for a caregiver or support person to participate during a visit when appropriate

We will review each request individually and make reasonable efforts to provide accommodations that are appropriate, feasible, and consistent with applicable law and patient safety.

Contact for Accessibility Requests

If you experience difficulty accessing our website or telehealth services, or if you would like to request a reasonable accommodation, please contact us.

Wismar MedMailing Address: 101 Fairview Rd, Ste 103-209Ellenwood, GA 30294-2722Phone: 678-562-1163Email: Support@Wismarmed.comWebsite: www.Wismarmed.com

Privacy Contact / Privacy Officer: Tramaine WilkinsonPrivacy Email: DrTramaine@Wismarmed.comPrivacy Phone: 678-562-1163

Please include:

• Your name
• Preferred contact information
• A description of the accessibility issue or accommodation requested
• The webpage or service involved (if applicable)

We will make reasonable efforts to respond promptly and address accessibility concerns.

Third-Party Services

Certain portions of Wismar Med’s services may rely on third-party platforms, including telehealth technology, patient portals, scheduling systems, or other healthcare-related services. Patient information, medical forms, and protected health information are collected and maintained through Elation Health after a patient schedules an appointment.

Although Wismar Med works with technology partners that support accessible and secure services, we cannot guarantee the accessibility features of third-party platforms that are outside of our direct control. If you experience difficulty accessing a third-party service used in connection with Wismar Med services, please contact us so we can assist and explore reasonable solutions whenever possible.

Continuous Improvement

Accessibility is an ongoing effort. Wismar Med periodically reviews its website and digital services to identify opportunities for improvement and welcomes patient feedback regarding accessibility.